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Thread: Frequently Asked Questions (FAQ)

  1. #1
    Administrator Stuart Sweet's Avatar
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    Frequently Asked Questions (FAQ)

    The Cutting Edge program is not for everyone. Make sure you have your family's support and that you understand the risks.

    Cutting Edge Announcements
    The Cutting Edge Announcements forum has an announcement thread at top. Subscribe to it by clicking on "Thread Tools" just above the date and time and choosing "Subscribe to this thread." The thread will be changed at the beginning of every quarter. When details of an upcoming release are posted, you'll find them at the top of the Cutting Edge Issues forum.

    Understanding Risk Levels
    The risk level of every download is shown in its issues thread. This information comes from DIRECTV and can give you an idea of whether or not to download.
    • Customer Candidate: This release is ready for wide distribution but requires your final testing. Generally there is no risk attached to downloading a customer candidate.
    • Moderate Risk:This release has been tested and should not negatively impact your viewing experience, but things may not always work. There could be problems, and you are expected to test and report.
    • High Risk: High-risk releases are usually found early in the process when new features are being released. It's important to know that anything can happen.
    • Very High Risk: This label is given to CE releases that are sent to us without any prior testing and it's very likely something is broken. Test carefully!


    Some content in this post is based on material originally appearing at DBSTalk.com. No copyright infringement is intended.
    Last edited by Stuart Sweet; 07-30-2015 at 03:25 PM.

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    Administrator Stuart Sweet's Avatar
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    How and when to test

    Getting ready to test
    In order to test effectively, your receiver or DVR must be network-connected. Enable CE testing mode using the following steps:
    • {MENU}, Search&Browse, Smart Search
    • Search for the word IAMANEDGECUTTER
    • Choose Keyword Search.
    • No results will be found. This is normal.
    • {MENU}, Settings&Help should now show a Misc.Options icon.


    When it's time to download:
    The latest information can be found in the CE Chat Room. Click the CE Chat button at the lower right of the screen. When a download is announced for your receiver model, follow these instructions.

    Issues Reporting
    Each issue report should be accompanied with a log. To generate that log, press {MENU}, Settings&Help, Misc. Options, and choose "Report All." Note the code that's generated. There will be an issues thread in the Cutting Edge Issues forum for your device. Post a short description of your issue, starting with the model number and report (log) code.

    Opting out of testing
    If you no longer wish to participate in CE, simply load national release software on your receiver using the same technique you usually use to load CE software. Then, disable CE Testing mode by doing a Keyword Search for IAMANEDGECUTTER NOT
    Last edited by Stuart Sweet; 07-30-2015 at 05:26 PM.

  3. #3
    Administrator Stuart Sweet's Avatar
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    Following the rules

    A complete list of CE rules is located here. Here's a basic list of the things you'll need to know:

    • Report all issues in issues threads.
    • Do not report non-issues in issues threads. Those threads are used by DIRECTV staff for bug reporting only. All off-topic posts will be deleted.
    • Do not post about slowness or network issues for 12 hours after downloading.
    • We want to make CE fun for everyone, but we won't allow anyone to be a bully or a jerk. Your moderators will make those decisions and take appropriate action.


    Above all, have fun and take note of all the issues you find.
    Last edited by Stuart Sweet; 07-30-2015 at 03:20 PM.

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    Administrator Stuart Sweet's Avatar
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    Your testing style

    We do our best not to give any guidelines on what and how you test your devices. Test in your own way and with all of us trying different things, we'll find more bugs.

    However, we do ask that you report what you find. If someone else has reported the exact same bug, then click "I have the same issue" rather than posting the same issue again.

    Keep your issues posts short and to the point. Don't post long lists of items from your own personal punchlist.
    Last edited by Stuart Sweet; 07-30-2015 at 02:35 PM.

  5. #5
    Administrator Stuart Sweet's Avatar
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    Field Tests

    If you are interested in testing pre-release hardware, there are three things you'll want to do.

    • Test, test, test. The more high-quality issue reports you post, the more desirable you'll be.
    • Let us know your equipment. There is a "Your Setups" thread in the Cutting Edge Discussion Forum. Keep your equipment up to date.
    • Be an all around "good guy." Helping out other people, following the rules, and being part of the process will take you far.


    The field test process is controlled by DIRECTV staff and not by the staff here. Bribery or begging will not help you enter a field test.

  6. #6
    Administrator Stuart Sweet's Avatar
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    Rule #1: Don't be a jerk

    When you registered here you saw a message that our biggest rule is "Don't be a jerk." If you haven't dismissed that message, you can click the "X" at the upper right of the message and never see it again. However, we ask that you remember that rule in everything you do here. We want this to be a safe, fun place for everyone.

    The staff will absolutely take swift action against any member who makes this site less safe or fun by word or deed.

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