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Thread: AT&T Combined Account and Accessing DTV Site Assistance

  1. #11
    Senior Member MAChavez00's Avatar
    Join Date
    Jul 2015
    Phoenix Arizona
    It appears I changed my password for by signing up for the ATT forums. When I tried to sign up with my usual user name MAChavez00, it said it was being used. I tried the "forgot my password and entered my email. It took two days before it showed up. In the meantime I signed up with a new user name and my email. Today i tried to sign into and it told me my password was incorrect and has locked me out for one hour. I will try the att forum password then.

  2. #12
    Super Moderator Tom Speer's Avatar
    Join Date
    Jul 2015
    Adirondack Mtns, NY and Eastern NC
    Quote Originally Posted by mrinker View Post
    Looks like its my turn to be forced into the migration. I have absolutely no AT&T service of any kind outside of Directv. I no longer can log into as it tells me to go to I received an email as well that states I have a new AT&T account number associated with my Directv account and everything will be handled from this point forward on the site. My Directv account number of so many years is now non-existent and replaced with that new AT&T account number. All billing, etc will be handled by AT&T directly so I will have to update my bill pay service to the new account number, and AT&T address. I am told 2.5 million have been converted this way and they continue each day until everyone on Directv is migrated to the AT&T system with AT&T account numbers. So far I have not been able to login to, they tell me it will complete in the next 24-48 hours and then I will be able to login to the site. I was hoping this day would not happen but here it is. All this information I received from the Directv Customer Service Online Chat when I asked them why I cant log in to anything online. Anyway, just wanted to share my experience so far with account migration.
    Well, they got to me last week. The transition was smoother, but I no longer can find useful information that I used to get on my DirecTV account. The site is designed for clueless customers, and ranks close to the help from the clueless CSR's.
    Tom Speer, N2HF, Part of the DataDigesters team. A Migratory Common Loon

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